REFUND & RETURN POLICY
At VELORA, customer satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.
1. RETURNS
If you are a consumer purchasing from the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To exercise this right, please contact us at [YOUR EMAIL ADDRESS] within 14 days of receiving your order.
After notifying us, you must send the products back within the following 14 days.
Items should be returned in good condition. You may handle and inspect them as you would in a physical store. However, you may be responsible for any diminished value resulting from handling beyond what is necessary to establish the item's nature and characteristics.
2. RETURN SHIPPING COSTS
Unless the item is faulty, damaged or incorrect, customers are responsible for the direct cost of return shipping when exercising their right of withdrawal.
If you receive a damaged, defective or incorrect item, please contact us so we can assist you with an appropriate solution.
3. REFUNDS
Once your return request has been received, we will process your refund in accordance with applicable consumer protection laws.
Refunds will be issued using the original payment method. Where required, standard delivery costs will also be refunded.
We may withhold the refund until we have received the returned goods or you have provided proof that they have been sent back, whichever happens first.
4. DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, defective or different from what you purchased, please contact us at info@velora.com
Please include your order number and clear photographs of the issue so we can help you as quickly as possible.
Your statutory consumer rights remain unaffected.
5. LEGAL GUARANTEE
Products purchased by consumers are covered by the applicable legal guarantee of conformity. In the European Union, this generally provides a minimum two-year guarantee.
6. CONTACT US
If you have any questions about returns or refunds, please contact our customer support team:
Email: info@velora.com
VELORA — WEAR YOUR STYLE.